Exit Photoshop (this should be a given) So.the caveat is that while I am doing this fix and it is working for me, I always recommend that you test first. If you discover that the Hands-On tutorials are simply not returning, the next solution was perhaps a bit stronger, but again, I'm in a lab, with students, and I cannot afford the time, nor seem to be able to find a person at Adobe to assist. The previous solution seemed to work for some students. I would love to hear feedback and should an Adobe tech wish to jump in.you have my full attention! %username% - allows us to use the same script across multiple computers for those student profiles having the issue s - silent mode so no questions are asked This can be run from the command line or as a batch script (.bat) Rd /s C:\Users\%username%\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23 The batch script that we wrote looks like the following: As Adobe rebuilds this structure each time the program starts, I have not seen any downside.yet! I cannot with certainty say what is happening here and I post this as a temporary solution for those who may also be experiencing the same. The four files each stated with the word "Functional" We wrote 2 different scripts - 1 that would delete the entire directory instruction and another that would delete only the four suspect files.Ĭ:\users\%username%\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23 Now, as to why this is happening and whether or not this is a clean solution, I can't say, but it is working. We ran the tutorials again and the time stamp never changed on these files. As soon as we selected Hands-On tutorials, we noticed that four new files were created. Upon further exploration, we drilled down into the suspect directory and then watched as Photoshop started. When we tried to run Photoshop as an Admin, we noticed that there was a Microsoft Edge error that came up and this pointed us to a directory where it could not write due to a permissions issue. we also tried the Ctrl-Shift-Alt start to reset Photoshop settings. we tried (obviously) rebooting, logging off/on, etc. we tried uninstalling and reinstalling Photoshop. The issue was localized to a particular user We discovered that there were 4 files (likely just one of the four,) that was being either corrupted or not properly updated. Perhaps this is not the cleanest solution, but it does work! Together with a friend and tech here at the school, we believe that we have this issue resolved. There were other tutorials that were available, but none in that window and none were the Hands-On variety. the Adobe window would open, but there would not be any of those tutorials. Whenever they would access Help > Hands-On Tutorials. As of November 15, 2021, I had several students who were no longer able to access these tutorials. I have been using the initial Hands-On Tutorials (Help > Hands-On Tutorials.) and things were great for a week or so. I have a lab (Windows based for purposes of this conversation) and all of my students have access to the Creative Cloud and all of the apps. I have been experiencing a similar issue.
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